Refund policy
Refund Policy
Our Commitment
At Afterlife Vessel, we understand the sensitive nature of memorial products. We are committed to ensuring your complete satisfaction with your purchase of our handcrafted mango wood urns.
Returns & Exchanges
We offer a 30-day quality guarantee on all our handcrafted urns.
Free Returns
- Damaged, defective, or incorrect items received
- Must be reported within 48 hours of delivery with photos
Standard Returns
- Change of mind or preference accepted within 30 days
- Must be unused and in original packaging
- Customer pays return shipping
Non-Returnable
- Items showing signs of use
- Products without original packaging
- Personalized or custom orders
To Initiate a Return
Contact us within 30 days of delivery with your order number and reason for return.
Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.
Contact Us
If you have questions about our refund policy or need assistance with a return, please contact us.
This refund policy applies to purchases made through afterlifevessel.com for delivery within the United States.